What payment methods do you accept?
We accept payments through two platforms:
- Shopify Checkout: Debit/Credit Cards, ShopPay, PayPal, Afterpay, Apple Pay and Google Pay
- Client Portal: Debit/Credit Cards, PayPal
Do you offer payment plans?
Yes! If you’re checking out through Shopify, we offer:
- ShopPay (Pay in 4 or monthly payments)
- PayPal (Pay in 4, Pay Monthly, and PayPal Credit)
- Afterpay
If you’re making payments through the client portal, only PayPal and credit/debit cards are available.
Do I HAVE to book a consult?
Nope! A consult is great if you need help making decisions, want to see if we’re a good fit, or would like me to prep something specific for you. It’s especially helpful for complete site builds, site overhauls, website management, and email marketing.
Any fees I should know about?
- Themes often have a one-time fee.
- Apps (most of them) have monthly fees.
- Email & text marketing platforms (like Klaviyo, MailChimp, or Omnisend) charge based on your list size.
- Payment processing fees are your responsibility.
How do I send you what I want to use?
You can upload files directly through the client portal. If needed, we can also use Google Drive or Dropbox. If you don’t have those, an email link to a shared album works too!
How will my project be delivered?
All completed projects will be available in your client portal. For larger files or alternative access, we may also use Google Drive.
What happens if I want to make changes to your design?
You can absolutely request changes! If you notice a mistake or something you don’t love on custom content, just let us know, and we’ll make adjustments.
How long does it take?
It depends on the project! Turnaround times are listed in each service description.
Still have questions?
Shoot me an email at info@kocreativeagency.com or book a FREE consultation!